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PCO Camera Support Request Form

For PCO technical support, please complete and submit the following details and a technical representative will contact you shortly.

Title

Mr.

Ms.

Prof.

Doc.

First Name

Last Name

Company/Institution

Country

Continent

Europe

America

Asia

Africa

Australia

Telephone

Email

Please select your preferred language of communication:

English

German

Chinese

Operating System

Software

Version Number

Please click here to view how to identify your version number.

Camera Type

Serial Number

Interface

Problem Keyword(s)

Examples: No connection, Installation fails, File save fails, Calibration error (Max. 50 characters)

Description of the issue

Upload Support File

In order to ensure proper and prompt handling of your support request, please upload the necessary support files (cwsupport.zip) below.

Please click here to learn how to create support files. Maximum upload size is 25MB.

Support File

Upload support file (cwsupport.zip or text files).

Image File

Upload image file (RAW, b16, TIFF).

CAPTCHA

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

If you do not receive a ticket number within 15 minutes, please contact us directly at [email protected]. For all other Excelitas inquiries, please click here.

Information on data protection and the handling of your personal data is available here.